Free 48/72 hours shipping – Free returns & exchanges
€30 off on orders over €200 – €50 off on orders over €400
Free 48/72 hours shipping – Free returns & exchanges
€30 off on orders over €200 – €50 off on orders over €400
30 days after receipt to request a refund.
Yes, for Metropolitan France if you keep at least 50% of your order.
Send us an email. We will provide you with a return number. Use the prepaid Colissimo return label; if you keep 50% or more of your order, the return is free. If you keep less than 50% of your order, we will deduct €6.99 from your refund.
Within 48 hours of receiving your return in perfect condition.
The same one used during payment.
30 days after receipt to exchange.
Yes, for Metropolitan France.
Send us an email or call us, specifying the items returned and the items requested in exchange.
Then, return the products intact and well-packaged.
Attach the prepaid return label and drop off your package at the post office or a Colissimo pick-up point.
Upon receipt of the items in perfect condition and their intact packaging, we will ship your exchange within 24 hours.
If the exchange is less expensive, we will refund the difference. If the exchange is more expensive, please include a check for the difference in your package.
48 to 72 hours via Colissimo and 24 hours via Chronopost for Metropolitan France, excluding Corsica (if your order is confirmed before 3:30 PM, Monday to Friday). Allow 3 to 5 days for Corsica and Belgium.
Shipping is free via Colissimo for Metropolitan France.
We export French craftsmanship to over 30 countries; for more details, please visit the Shipping section.
You will receive a Colissimo link by email to track your package delivery. Chronopost will send you a text message or an email the day before delivery.
For home delivery via Colissimo, if you are away, your package will be held at the post office; you have 10 days to collect it. For Chronopost, they will contact you by email to choose another delivery location or a different date.
Log in to the website, create an account, choose a sweater model, a size, and a payment method. As soon as your payment is confirmed, your order is shipped. If you have any difficulties or questions, call us from 10:00 AM to 12:00 PM and from 2:00 PM to 4:00 PM at +33 7 82 71 59 93 (standard call rates apply).
Yes, we can handle the entire data entry for your order.
Credit or debit card, PayPal, check (takes longer).
Yes. Regardless of the payment method chosen, it is secure. Our bank is BNP PARIBAS, which uses Mercanet for fully secure SSL transactions. Your card numbers are entered directly on the bank’s website and encrypted; they are never stored on our site, and we never have access to them. With PayPal, you no longer need to enter your card numbers regardless of the merchant; it is a transaction between PayPal and the website.
Yes. You will receive a confirmation email when your account is created, then once the payment is confirmed, and again during order preparation, along with an invoice. If you receive nothing, you may have mistyped your email address—it happens. Please create a new account with the correct email address or call us.
Yes, to do so, send an email to our customer service and/or call us before 3:00 PM on weekdays.
Yes, they are covered by a 2-year warranty against any manufacturing defects under normal use and care. A wool sweater, even a high-quality one, remains a fragile item and must be used and cared for with caution. The warranty excludes snags, misuse, burns, cuts, and failure to follow washing instructions.
The sweaters are made in Roanne (42). The labels in St-Etienne (42). The boxes in Nantua (01). The buttons in Patornay (39). Designed and packaged in Roanne (42). We use French carriers, La Poste and Chronopost. The website is hosted in Clermont-Ferrand (63).
You can machine wash it on a cold wool cycle with a gentle wool detergent; do not spin at more than 600 rpm and dry flat (do not hang). For two-tone or three-tone models, we recommend using a color catcher sheet to prevent any risk of bleeding, even though the sweaters have already been washed once. For more details, please visit our Care section.
Yes, unless otherwise stated, 100% of the items shown on the website are available, and stock is updated automatically with each order. When a product is unavailable but a restock is expected, this is indicated on the product page and in your cart.
Enter your email address and click on ‘forgot password.’ Alternatively, call us, and we will reset your password for you.
To simplify order processing, easily find your invoices, and conveniently handle exchanges.
They are primarily used to ensure on-time delivery and to provide you with tracking updates. They are only used within the scope of your business relationship with Le Pull Français. They are not shared with third-party companies. Le Pull Français is registered with the CNIL under number 1994581, and you have the right to modify or delete your information from our customer database upon simple request.
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