Le Pull Français' Personal Data Protection Principles

Returns accepted within 30 days, free exchanges

According to current regulations, you have 14 days on all websites to return a product. We have decided to extend this period and accept returns for exchange or refund within 30 days. We pay special attention to the quality of our packaging so that the sweaters arrive perfectly intact in their beautiful ‘Le Pull Français’ box (also made in France). We therefore ask you to return the sweater(s) exactly as you received them:

perfectly new, unworn (tried on only), with no stains, marks, snags, or perfume scents
neatly folded in their ‘Le Pull Français’ box, with all labels attached
the box securely packed in the custom shipping carton you received, including padding if you are returning fewer sweaters than originally received

Exchange Procedure

Return shipping for exchanges is free via Colissimo for metropolitan France. We will provide you with a pre-paid label. For other destinations, return shipping costs are the responsibility of the customer.

Send us an email at serviceclient@le-pull-francais.com, specifying the item being returned and the item requested in exchange. Upon reading your message, we will immediately reserve the available size for the exchange. Repackage your item exactly as you received it (in perfect condition, unworn with all its labels, neatly folded in its box, with the blue ‘Le Pull Français’ box intact inside the brown shipping carton). Affix the pre-paid return label to the brown shipping carton and drop off your parcel at a post office or a Colissimo collection point. Upon receipt of your return in perfect condition, we will send your exchange free of charge (within metropolitan France).

Refund procedure

If you keep at least 50% of your order (in number of sweaters) after an exchange or refund, return shipping is free! If you request a refund for more than 50% of your order, return shipping costs remain at your expense.

Examples:

You order 1 sweater and wish to exchange it = free return shipping
You order 2 sweaters and keep only one = free return shipping
You order 3 sweaters and keep at least two = free return shipping
You order 3 sweaters and keep only one = return shipping is at your expense
You order 4 sweaters and keep at least two = free return shipping
You order 4 sweaters and keep only one = return shipping is at your expense

Send us an email at serviceclient@le-pull-francais.com, specifying the item being returned. Upon reading your message, we will confirm your return authorization. Repackage your item exactly as you received it (in perfect condition, unworn with all its labels, neatly folded in its box, with the blue ‘Le Pull Français’ box inside the brown shipping carton). Affix the pre-paid return label and drop off your parcel at a post office or a Colissimo collection point. Upon receipt of your return in perfect condition, we will refund you within 48 hours using the same payment method used for the order (with a potential deduction of €6.99 if you use the pre-paid return label and keep less than 50% of your order).